App support
Get help
Email info@bugtopiaexpo.com with the event, your booth number or order reference, and a description of the problem. Do not send passwords, verification codes, or payment card details.
Booth reservations and payments
Open the vendor application and enter your business and contact details. No signup is needed. After BUGTOPIA EXPO approves you, open its private booking link or enter the booking code under Already approved. Choose an available numbered booth and add-ons, then continue to Wix checkout. Holds last 15 minutes; payment completes booking. Fees and the final total appear at checkout. My Expo lets you refresh status, continue checkout or release an unpaid hold. Prepaid vendors use their separate private selection link without paying again.
Returning from payment
On iPhone, close the secure checkout browser to return to BUGTOPIA EXPO, then open My Expo and refresh booking status. A pending hold alone does not confirm payment. If you paid but cannot find the booking, check your confirmation email and contact BUGTOPIA EXPO before buying again.
Guest tickets
Use Buy tickets for Stride checkout or My tickets to retrieve your tickets. On iPhone and Android, Stride opens in a browser panel; close it to return to BUGTOPIA EXPO. Guest admission tickets and QR codes remain with Stride. BUGTOPIA EXPO's booth reservation list does not contain Stride admission tickets.
Saved vendors and device changes
Favorites and saved checkout references belong to this device. You can clear favorites from My Expo. Removing the app or clearing its data does not cancel a completed booking. Keep your checkout confirmation email for access to the actual order record.
Electricity and event details
Electricity is an optional $75 add-on per booking. The one-time charge covers your entire booking, including a complete 12-table island. Additional vendor vehicles cost $30 each; the first vendor vehicle is included. For special requirements, contact info@bugtopiaexpo.com. Event information is available at bugtopiaexpo.com. Booth availability can change while other vendors check out; refresh the map if a selected space is no longer available. Two neighboring single booths along the same aisle can be booked as a 20′ × 10′ In-Line space with two tables side by side for $425 before fees. Booth layout is subject to change.